Hackensack Brewing Company - New Jersey

Hackensack Brewing Company - New Jersey

"The reason I'm writing this email is to compliment your team. Everybody's been great throughout the whole process (Sean, Aaron, Adam, JT, to name a few). I wanted to take a second to speak about Aaron, though. Just to give you my perspective as a customer, this guy is an incredible asset for you guys. Being trained by somebody with that much professional brewing experience was huge for me. The crazy part is, it extended well beyond the Alpha equipment. Sensing my inexperience, he texted me tons of ideas on everything from spray foam canisters for cleaning stainless to instructions on how to build a mobile utility cart to make things easier around the brewery (which the other brewers in my area were very impressed with). A lot of our back and forth was on weekends or evenings, well out of the scope of his responsibility. Additionally, when I did have an issue when brewing my first batch, he answered the call while he was on another job, patched in a conference call with Adam on the spot, and the two of them worked on a solution while I was mid-mash, stressing on the brew deck. These guys came up with an answer when I needed one most. That type of customer service is invaluable. I commend you on the staff you've assembled. You guys do a helluva job. Again, thanks for everything. You guys kick ass, man...and you always have a place to stop at when you're in NYC/North Jersey."

Mike Jones

Hackensack Brewing Company